Cancel contract online
We are very sorry that you no longer wish to use our services. To make it as easy as possible for you, you can submit your cancellation online here.
How online cancellation works
1
Fill in the form
Enter your location, contract number and your details.
2
Choose cancellation date
At the next possible date or on a specific date. Cancellation notice period is 14 days to end of month.
3
Submit
Submit your cancellation with binding effect.
4
Receive confirmation
You will receive a written confirmation by email within 3 business days.
Cancel by email or phone
Alternative to the online form
You can also cancel your contract directly by email or phone:
Email: [email protected]
Phone: 030 654 890 925
Please include your contract number, location and desired cancellation date.
Frequently asked questions about cancellation
Short and clear answers.
Or ask your question directly below.
What is the cancellation notice period?
The cancellation notice period is 14 days to the end of the month.
Can I also cancel at the next possible date?
Yes. Simply select "at the next possible date" -
we will calculate the date based on your contract terms.
we will calculate the date based on your contract terms.
When will I receive a confirmation?
You will receive a written confirmation within 3 business days
by email to the address on file in your contract.
by email to the address on file in your contract.
Do I need to clear out the unit beforehand?
Yes. Please clear your storage unit completely by the cancellation date
and leave it in a clean condition.
and leave it in a clean condition.
When will I get my deposit back?
The deposit will be refunded within one month after the rental ends,
minus any outstanding charges or cleaning costs.
minus any outstanding charges or cleaning costs.
Didn't find an answer to your question?
Our AI assistant can help you right away – or call us at 030-654 890 925.